Question 1

Do I need a referral?

Accepted Answer

You do not need a referral to see a psychologist. However, you will need a valid referral letter and Mental Health Care Plan from your GP or psychiatrist if you want to claim Medicare rebates for your appointments. The Mental Health Care Plan entitles you to a maximum of 10 Medicare-rebated sessions per calendar year.

Please be aware that this is not a bulk-billing service.

Question 2

What days and times are appointments available?

Accepted Answer

Currently, appointments are only available on Fridays from 10AM to 4PM.

Question 3

How do I book an appointment?

Accepted Answer

Please complete an intake form under the 'New Clients' tab. Once we have reviewed your form, we will contact you to arrange a brief triage phone call and book an initial appointment if we believe that we are the right service for you.

Everyone deserves the psychological care that most effectively meets their needs. As a private practice, Bianca Oliva Psychology is not clinically resourced to support all presentations. We will be transparent and let you know if we cannot provide the support that you deserve.

Question 4

What if I need to reschedule or cancel my appointment?

Accepted Answer

Any changes (reschedule or cancellation) to appointments must be made 48 hours prior to the appointment. Changes or cancellations made within 48 hours of the appointment will incur the full session fee.

Missed appointments will also incur the full session fee.

Question 5

Do you work with NDIS clients?

Accepted Answer

Bianca Oliva Psychology can provide support to self-managed NDIS participants. Unfortunately, we are unable to provide support to NDIA-managed or NDIS plan-managed participants.

Question 6

Can I claim from my private health insurance?

Accepted Answer

Please consult your private health fund if your policy provides cover for appointments with psychologists. Private health fund rebates vary in amount depending on your level of cover and health fund.

Please note that you cannot concurrently claim Medicare rebates and Private health rebates for the same appointment. Only one form of rebate can be claimed for a single appointment.